Imagine the thrill of SkyCity, now right at your fingertips! Welcome to SkyCity Online Casino, where the excitement of our renowned casino pulses through every click and swipe on your smartphone, laptop, tablet, or PC. This article is your gateway to understanding the vibrant world of SkyCity Online Casino.
Get ready to explore a world where top-notch casino entertainment is just a touch away!
Who is SkyCity Online Casino?
Anything carrying the name ‘SkyCity’ forms part of the SkyCity Entertainment Group, which has been operating in the luxury tourism, leisure and entertainment space for over 20 years. Over the years, the Group has amassed 25 restaurants, 17 bars, 2 hotels, and 5 land-based casinos across 4 locations in New Zealand and Australia. SkyCity Online Casino is the latest and most diverse addition to the Group.
In order to make the vision of SkyCity Online Casino a reality, a partnership with Gaming Innovation Group (GiG) was born in August 2019. GiG is an online gaming platform provider based in Malta with a well-respected reputation and a framework that’s subject to strict regulations. If you want to learn more about the SkyCity Entertainment Group, you can dive into deeper details in our other post dedicated to the subject.
The quickest way to access SkyCity Online Casino
Our site is always accessible simply by going to www.skycitycasino.com. You can also search for ‘SkyCity Online Casino’, and our site will come up as number one on the list. To access the site even more conveniently, you can:
- Bookmark Our Site: Add a bookmark in your browser for one-click access to our site. Whether using Chrome, Safari, or Firefox, bookmarking is a quick and easy way to keep SkyCity Online Casino just a click away.
- Save as a Home Screen Shortcut on Mobile Devices: If you’re using a smartphone or tablet, you can add SkyCity Online Casino to your home screen. This creates an app-like icon, giving you direct access to our casino without navigating through the browser. This option varies depending on your device and browser but is usually found in the browser’s share options.
- Create a Shortcut or Desktop Access: Every time you open your browser, you’ll find a shortcut sitting there, waiting to be clicked. Clicking the button will take you straight to the SkyCity Online Casino site. It’s a simple process that’s completed within a couple of steps and in the space of a few seconds.
What’s the difference between SkyCity Casino on land and SkyCity Online Casino?
SkyCity is renowned for first class service and style. When we created our site, our goal was to create an online home that mirrored these values while being as easy to use as possible. We’re proud to say that SkyCity Online Casino is packed with the same charm and friendliness that you’ve come to expect.
Aside from the obvious (one casino being tangible and the other virtual) there are some other things that will be unique to your online experience:
- Signing up. When you first arrive at one of our land-based casinos, we always require a form of picture ID to get you started. Signing up online is no different, at the signup process, you’ll be asked to input information from your driver’s license.
- Depositing and withdrawing. If you’re used to more traditional casinos, then you know that transactions can be made by cash or debit card at the Cage. You might also have used a ‘Quick Pay’ service. When playing online, deposits and withdrawals are completely cashless. You have a range of payment methods to choose from across debit and credit cards, Paysafecards, ApplePay and e-wallets (like Neteller or Skrill). Withdrawals can be handled through bank transfers. This is a completely secure process and you can find more information in our dedicated FAQ section.
- Getting rewarded. If you’ve played at one of our land-based casinos, you might already be a Premier Rewards member. This system is designed to work with land-based casinos, bars and restaurants. When you’re playing online, we reward you in different ways. Signing up to our site immediately makes you eligible to accept our bonus money Welcome Offer. With every deposit, you will also earn SkyCoins. You can also visit the ‘Promotion’ tab on our site, where you can participate in all our ongoing promotions for a chance to win Free Spins, bonus money, and even real cash prizes.
- Game selection. With land-based casinos, all is yours to experience as far as the eye can see. Our Online Casino consists of over 1,900 games to choose from. New Games are constantly being released so the number is always on the rise. The selection might seem overwhelming, but you can use the search bar to zone in on exactly what you’re looking for, or browse our lobby to discover something new.
- Customer service. When you’re at one of our land-based casinos, you can just walk up to a friendly team member and ask them anything you like. Your interactions will be just as streamlined when playing online. We have 24-hour support in place, 365 days a year. You only need to click the ‘Live Chat’ button on the navigation bar to start a conversation.
- Know Your Customer (KYC). This process forms part of every single casino, whether it’s land-based or online. It’s how we confirm your identity and place of residence. However, because there’s no opportunity for a face-to-face experience, KYC at an online casino works differently. We get into more detail on this below.
How is SkyCity Online Casino regulated?
All our land based casinos are answerable to Responsible Gaming guidelines that outline our responsibilities. These come part and parcel with all the other regulations that arise from the Gambling Act.
Just because SkyCity Online Casino isn’t a physical location, doesn’t mean no one is looking over our shoulder. We’re licensed and regulated by the Malta Gaming Authority (MGA).
Part of following regulations means making safety checks to ensure responsible interaction and fair gameplay that’s always in your best interests. Here’s what you can expect:
KYC
This stands for ‘Know Your Customer’ and it’s a process used with both land-based and online casinos. It’s all about making sure that you are who you say you are – something we’re required to confirm in order to protect all our players. It’s very simple to meet KYC requirements.
Just log in, go to ‘Menu’ >> ‘My Account’ >> ‘Verification’. You’ll then be asked to upload one document to prove your identity (category A), and one document to verify your address (category B). You can choose from several different documents, whatever is easier:
Category A
- Passport; or
- Driving Licence (remember to upload BOTH sides); or
- National Identification Card (photographic)
Category B
- Utility Bill (water, gas or electricity received within the last 6 months); or
- Copy of bank statement (less than 6 months old)
Source of Funds
If you’re asked to provide Source of Funds, it means that we need to make a deeper security check to be sure you’re playing responsibly and with your own money. It’s one of the requirements set in place by the authorities, so there’s no way of avoiding it. Generally speaking, a source of funds check would only come into play when very large sums of money are involved or if we detect irregular deposit patterns. If it’s triggered we’ll get in touch and ask to receive some documents to fully verify your account. These documents could be:
- Your last payslip so we can be sure you’re still in full-time employment.
- A recent copy of a bank statement to your main account showing various deposits in it. This is so we can confirm incoming transactions.
- If you own a company, provide evidence that you are the owner of said company and evidence of dividends/profits transferred to your personal account from which you have deposited with us.
- Proof of sale (such as an invoice or a signed contract) and evidence of funds being received from that sale. This only applies if you tell us your finances come from the sale of an item or property.
- Proof of winnings being received into your bank account and a screenshot from your account from the company with whom you have won. This is relevant if you tell us that your finances are due to a win elsewhere.
Top tip: What we really need to know is that all your income streams are above board. Sending in the most recent documents possible will speed up the process considerably!
Good to know: Just in case you were worried about privacy, you should know that we process and store your documents according to the requirements of the General Data Protection Regulation (GDPR) and in line with our Privacy Policy.
Your Satisfaction is Our Priority
We tried to cover the most important questions. Yet, we understand your curiosity may extend beyond what’s covered. So fear not, we’re always a message away!
Eager to clear any lingering doubts or answer those unique queries? Our dedicated team is ready to illuminate every corner of your SkyCity Online Casino experience. We’re here to make sure you have all the info you need!
Drop us a line at [email protected], or engage with our Live Chat experts, who are available 24/7 to provide instant, real-time support. Simply hit the ‘Live Chat’ button in the navigation bar and let us enhance your gaming journey with personalized assistance, anytime, every day.
